Privacy Policy

The General Data Protection Regulation This privacy policy governs the manner in which Keith Whiteford uses, maintains and discloses information collection from clients using Apex Counselling & Hypnotherapy.  This privacy policy applies to the practice; website and services offered by Keith Whiteford, online, by telephone or within his private practice. Personal Information I collect:

  • Name
  • Occupation
  • Address
  • Preferred contact number
  • Counselling History
  • Medical conditions relevant to counselling
  • Medications

How I store information: Handwritten notes pertaining to sessional content & personal details are kept separate in a locked cabinet. Smart phone: My Smart phone is locked & is only accessible using a password.  I store your contact number but I do not save any names to numbers. Emails/ Texts: Email addresses are stored in my email account. Text messages are not assigned names. Website. No personal information is stored on my website other than to momentarily collect and send enquires for initial contact purposes. Third party websites.  Clients may find contact on my website that link to the sites of other third parties.  I do not control these sites and I am not responsible for how they collect, store and use information.  Documents Held:

  • Contract/ Agreement form (client is issued with a copy at the commencement of counselling & a copy held by the counsellor for reference).
  • Assessment form
  • Client sessional notes, kept for number of years specified by insurer.

Additional Information:

  • Supervision:  I attend regular clinical supervision to ensure my practice remains safe & ethical.  Session details may be shared with my Supervisor.
  • Emergencies: If required by law or your health or the welfare of others is in jeopardy I may inform the relevant authorities.

Erasing your information:  Unless otherwise explained, I’ll hold your personal information based on the following criteria:

  • For as long as I have reasonable business needs.
  • For as long as I am providing counselling to you and then for as long as someone could bring a claim against me; and/ or
  • Retention periods in line with legal and regulatory requirements or guidance.

Your Rights: This is a list of the rights everyone has under data protection laws.  They don’t apply oil all circumstances.  If you wish to use any of them, I’ll explain at the time if they are engaged or not.  The right of data portability is only relevant from May 2018.

  • The right to be informed about your processing of personal information.
  • The right to have your personal information corrected if inaccurate and to have incomplete information completed.
  • The right to object to processing of your personal information.
  • The right to have your personal information erased (and “the right to be forgotten”).
  • The right to access your personal information and obtain information on how I process it.
  • The right to move, copy, or transfer your personal information.

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